Returns & Exchanges | Mad Rock

At Mad Rock, we want to ensure you have the right gear for your next send. If you are not completely satisfied with your purchase, you can return unused items in their original packaging within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Pack Your Gear

Securely pack the unused items in their original packaging, ensuring all tags and labels are still attached to the product.

3

Attach Shipping Label

Print the prepaid shipping label provided through our portal and affix it to the outside of your return package.

4

Receive Your Refund

Once our warehouse inspects and approves the return, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing